General Terms and Conditions for Charter Flight Brokerage

These General Terms and Conditions (hereinafter referred to as "GTC") govern the contractual relations between the private air transport broker — Aero Taxi Finder based in ……………………, id. no.: ……………., registered in the business register with Municipal court in Prague under ref. no. ………., phone: …, data mailbox …, e-mail ……….. — and the charter flight customer when arranging air transport operated by a holder of a valid commercial air transport certificate/licence. The broker is not an air carrier; the Operator is solely responsible for the safe operation of the flight.

1. The Broker acts exclusively as a Broker for the benefit of the Customer. The Broker is not authorized to issue instructions to the flight crew or otherwise interfere with aircraft operations.

2. The brokerage agreement between the Customer and the Broker is concluded upon the Customer's explicit acceptance of the Broker's offer. The agreement becomes effective and obligations arising from the brokerage shall commence only upon delivery of the Operator's flight confirmation pursuant to Art. II (3) of these GTC within the period stated in the offer, otherwise within forty-eight (48) hours of acceptance.

3. The Contract of Carriage is concluded only upon confirmation of the flight by the Operator. Such confirmation constitutes the Operator's explicit consent to the offer and includes at minimum the aircraft type, registration, date, planned departure and arrival times and airports, and the price. Confirmation shall be delivered to the Customer by e-mail or via data mailbox through the Broker and shall be evidenced by the Booking Confirmation attached thereto. Silence or automated responses do not constitute confirmation.

4. Following flight confirmation, the Broker shall, without undue delay, inform the Customer of the identity of the Operator and any other available flight identification details.

5. Prior to completion of the reservation, the Broker shall make available to the Customer the Operator's conditions of carriage or a link thereto and shall ensure that the Customer expressly confirms having reviewed and accepted them. Such confirmation is a condition precedent to completion of the reservation. This shall not affect the Operator's liability for performance of the air carriage.

1. The Customer shall submit a request to the Broker by e-mail or via a form available on the Broker's website, specifying the planned dates and times, route, number of passengers, baggage and any special requirements. Where an offer is provided through the Broker's web application, the prices and parameters stated therein shall be binding for the validity period indicated in the application. The reservation shall be completed by submitting confirmation through the application.

2. The Broker shall provide an offer including a description of the aircraft, a preliminary itinerary, the price and availability conditions. The offer shall remain valid until capacity is exhausted or until the time stated therein.

3. The Customer's reservation shall be binding with the Broker and shall take effect upon delivery of the flight confirmation pursuant to Article II (3) of these GTC within the period stated in the offer, otherwise within forty-eight (48) hours. If the flight is not confirmed on time or is confirmed with a substantial deviation without the Customer's express consent, the reservation terminates and the Broker shall promptly refund all amounts received using the same payment method used by the Customer. A substantial deviation includes in particular a change of departure date or time exceeding two (2) hours, a change of aircraft type resulting in reduced capacity, a change of departure or arrival airport to another city, or a change in price.

4. Broker shall provide the Pre-flight Information no later than 24 hours before the departure.

5. All confirmations, instructions and clarifications are communicated electronically.

1. The Broker solely arranges the booking of domestic or international flights for the Customer. The Broker does not operate any aircraft under such services.

2. The captain of the relevant flight has absolute decision-making authority regarding flight operations and the carried load. The Customer accepts such decisions as final and binding.

3. Unless expressly agreed otherwise, the price includes the charter of the aircraft for the specified segment, flight crew, fuel and other operational consumables within the planned schedule, standard landing and parking fees, and standard handling within the FBO.

4. The base price does not include, in particular, de-icing, extraordinary or special handling, requested alternative FBOs, extraordinary cleaning, onboard internet connectivity, special catering, ground transfers, crew accommodation, charges for operations outside standard operating hours, fees caused by route changes due to weather, ATC, strikes or security, or any payment processing fees. These items are typically charged directly to the Customer by the Operator or airport operators in accordance with their tariffs and conditions. The Broker shall ensure that, prior to conclusion of the Contract of Carriage, the Customer shall have opportunity to review the relevant Operator tariffs and available airport tariffs, where available, and shall inform the Customer that certain items depend on actual consumption or operational circumstances and cannot be precisely determined in advance. If agreed between the Customer and the Broker, that Additional charges shall be charged by the Broker pursuant to Article VI, shall be charged as Additional charges. Additional charges exceeding the base price may be imposed on a consumer only with the consumer's explicit consent.

5. Any costs and/or damages incurred as a result of measures taken by the captain due to unlawful or inappropriate behaviour of a passenger shall be paid in full by the Customer.

6. Where a fixed amount of an airport or operational fee is stated in the Booking Confirmation and the amount charged by the airport or the Operator is higher, the Operator shall bear the difference and may charge it to the Customer in accordance with its conditions. The Broker shall inform the Customer of such charge without undue delay.

1. The agreed flight price and the Broker's fee are stated in the brokerage agreement or the confirmed order. Unless expressly agreed otherwise, the flight price includes the services listed under Article IV of these GTC.

2. Any services exceeding the scope set out in Article IV of these GTC shall be paid separately by the Customer. A non-exhaustive list of additional costs is set out in Article VI of these GTC.

3. Payments shall be made by bank transfer or payment card. Prior to flight confirmation by the Operator, the Broker may only perform a payment card authorization or accept a refundable deposit. Following flight confirmation, the authorized amount may be settled or payment of the price may be required in accordance with the Booking Confirmation. The price must be credited to the Broker's account no later than three (3) business days prior to the planned departure, unless expressly stated otherwise. Payment shall be deemed made upon crediting of the amount to the Broker's account or upon successful settlement of the payment card transaction, otherwise the Broker may cancel the Customer's reservation in accordance with Art. IX.

4. No surcharge shall be charged for payment by consumer payment card. Fees for commercial cards or three-party card schemes may be charged where permitted by applicable regulations. The amount and conditions shall be disclosed prior to payment and stated on the invoice.

5. If the price is not paid within the deadlines set out in these GTC, invoice or the Booking Confirmation, flight capacity shall not be blocked and the Broker may suspend the service or cancel the reservation pursuant to Article IX of these GTC. Payment shall be deemed made upon crediting of the amount to the Broker's account or upon successful settlement of the payment card transaction. Prior to flight confirmation no payment is considered credited, and possible payment card authorisation is considered a refundable deposit.

6. The Broker issues invoices in accordance with applicable Czech accounting and tax regulations and delivers them electronically to the Customer's billing e-mail address, unless the Parties agree otherwise.

7. Unless agreed otherwise, the invoices are due in fourteen (14) days from the date of delivery to the Customer. In the case of payments conditional upon confirmation of the flight by the Operator, the Customer is obliged to ensure that the price is credited to the Broker's account no later than three (3) business days prior to the scheduled departure; failing which, the Broker may cancel the reservation in accordance with Art. IX of these GTC.

8. The Customer shall pay all amounts in the currency stated on the invoice, without any right of unilateral set-off, deductions or retention, unless expressly agreed otherwise. If individual items are calculated in different currencies, they shall, for invoicing purposes, be converted into EUR or CZK at the exchange rate applicable on the date of issuance of the invoice; the exchange rate used shall be stated on the invoice.

9. Additional services provided by third parties shall be invoiced depending on whether the Customer acts as a consumer or as a business entity. In the case of a consumer, the Broker's administrative fee forms part of the price of the Additional service specified in the Booking Confirmation, or is charged as a fixed amount communicated in advance and expressly approved. In the case of a business Customer, an administrative surcharge amounting to eight percent (8%) of the third party's costs may be charged. The administrative fee shall always be itemised separately and clearly.

10. Prices and amounts are stated exclusive of value added tax (VAT) and any other similar taxes or charges. If a tax liability arises under applicable regulations, the relevant tax shall be paid by the Customer in addition to the agreed price.

11. Unless agreed otherwise, the Customer shall make payments by cashless bank transfer to the Broker's bank account specified on the invoice. All bank charges associated with the transfer, including fees charged by correspondent banks, shall be paid in full by the Customer.

12. Where the Customer is a consumer, the Broker is entitled to a default interest at a rate equal to the ČNB (Czech national bank) repo rate applicable on the first day of the relevant calendar half-year in which the default occurred, increased by eight (8) percentage points, in accordance with § 1970 of the Civil Code (Act no. 89/2012 Sb.) and § 2 of Government Regulation No. 351/2013 Sb. Where the Customer is a business entity, default interest is agreed at the same rate. In addition, the Broker is entitled to a lump-sum compensation for recovery costs in the amount of CZK 1,200 for each overdue invoice pursuant to § 3 of Government Regulation No. 351/2013 Sb. Claims under this clause shall not prejudice the Broker's right to suspend service and to assert any further claims under the Agreement and these GTC.

1. Additional Costs are all items not included in the base price stated in the Booking Confirmation, in particular de-icing, special licensing and handling fees, surcharges for operations outside official airport operating hours, costs arising from itinerary changes or special requests of the Customer or passengers, fees for requested alternative FBO, onboard satellite telephone and internet, hangarage, parking and vehicle rental, accommodation, enhanced onboard service, special catering, access to VIP lounges, local taxes and charges relating to passengers, and other costs incurred in connection with the flight. Such items may be determined based on actual consumption or the current terms of service providers and their exact amount cannot be determined in advance.

2. Additional Costs shall be charged directly to the Customer by the Operator or the relevant service provider in accordance with their applicable tariffs. The Broker shall ensure that, prior to conclusion of the Contract of Carriage, the Customer has the opportunity to review the Operator's conditions of carriage and any available airport or ground handling tariffs.

3. For flights where there is an increased risk of Additional Costs arising (for example winter operations in northern destinations), the Broker shall inform the Customer of this fact in advance in the offer or in the Pre-flight Information.

4. Where the Broker pays for additional services in the name and on behalf of the Customer, the Broker shall rebill the Customer the exact amount stated on the third-party documents. For business Customers, an administrative surcharge of eight percent (8%) of the third-party costs shall apply. In the event of a discrepancy between the amount stated in the Booking Confirmation and the amount actually charged by the service provider, the amount actually charged shall prevail. The Broker shall notify the Customer of Additional Costs without undue delay after receipt of the relevant documents and shall issue a settlement statement without undue delay. Additional Costs shall be paid within the maturity stated in the settlement statement. Where Additional Costs are charged directly by a third party, their maturity shall be governed by the third party's terms.

5. The Broker may request a reasonable advance payment for expected Additional Costs or may perform a pre-authorization of the Customer's payment card.

6. Additional Costs shall be payable in the currency and at the rates stated in the settlement statement. Currency conversion shall be carried out at the exchange rate applicable on the date of issuance, which shall be stated on the document. Prices are stated exclusive of VAT and any local taxes. Where a tax obligation arises, it shall be paid in full by the Customer in addition to the stated price. Any bank fees associated with payment shall be paid in full by the Customer.

7. The Broker is entitled to charge a commission for additional services not provided by the Operator, in particular the arrangement of ground transfers, VIP lounges, accommodation, catering beyond standard service, specific handling requirements, rental of conference facilities, enhanced assistance and other individually agreed services. For consumer Customers, the commission shall always be stated transparently prior to confirmation of the additional service as a fixed amount. For business Customers, the Broker may charge a commission or administrative surcharge of up to eight percent (8%) of the price of the ancillary service, unless agreed otherwise. The commission shall be stated separately in the settlement statement.

8. Where the Broker arranges additional services or resolves operational situations caused by the Customer's conduct (e.g. delayed provision of information, unauthorized change requests, unprepared passengers, undeclared baggage or animals), the Broker may charge a sanction administrative surcharge to a business Customer of up to fifteen percent (15%) of third-party costs or a fixed amount of up to EUR 250 for each separate level of intervention. For consumer Customers, such surcharge may be charged only if it corresponds to actually incurred costs, was disclosed in advance, and the Customer was informed thereof and had the opportunity to review it.

1. Where the price is linked to a base fuel price, a fuel surcharge or discount shall apply against the Base Fuel Price stated in the Booking Confirmation.

2. A deviation not exceeding five percent (5%) from the Base Fuel Price shall not be charged.

3. The fuel surcharge shall be calculated according to the following formula:

1. The Customer must promptly inform the Broker of any anticipated late arrival.

2. The Operator is not obliged to wait for the Customer beyond operational limits and applicable legal regulations.

3. Failure to present at the scheduled time shall entitle the Operator to cancel the flight with the effects of a cancellation pursuant to these GTC.

4. Requests for itinerary changes are possible only to the extent permitted by the Operator and may result in additional charges.

1. Cancellation shall mean the cancellation of the entire reservation or any part thereof by the Customer. Changes to the itinerary resulting in shortening, postponement or cancellation of a Segment are also considered a cancellation.

The relevant periods shall be calculated in the time zone of the departure airport of the affected Segment. For itineraries consisting of multiple Segments, each Segment shall be assessed separately according to its scheduled departure time. Where cancellation occurs prior to flight confirmation, a reservation cancellation fee in the amount stated in the offer or Booking Confirmation shall apply; if no such amount is stated, cancellation prior to confirmation shall be free of charge.

3. For flights sold as an Empty Leg, the cancellation fee is one hundred percent (100%).

4. Changes to route, time, airport or FBO are dependent on availability. Where such change reduces the scope of carriage, the affected portion shall be treated as a cancellation pursuant to paragraph 2 of this Article. Additional Costs arising from such change shall be charged pursuant to Art. VI of these GTC.

5. Failure to present at the time stated in the Pre-flight Information, delayed provision of required information or incomplete travel documents shall be deemed a cancellation with a fee of one hundred percent (100%) for the affected Segment.

6. Where the price is not credited within the deadlines set out in Art. V of these GTC, the Broker is entitled to cancel the reservation. The cancellation fees pursuant to paragraph 2 of this Article shall apply.

7. Refunds of amounts received that have not been remitted to the Operator shall be made using the same payment method without undue delay after receipt of the relevant documents. The Customer's rights against the Operator shall remain unaffected.

1. Where an event occurs that prevents performance of the flight in the planned scope (AOG or similar operational or technical obstacles), the Broker shall inform the Customer without undue delay of available options and, upon the Customer's request, shall use reasonable efforts to procure an offer of a suitable alternative from another operator.

2. If the Customer does not accept an alternative, the Customer shall be entitled to a proportional refund of the amount paid through the Broker for the unperformed Segments.

3. This shall not affect the Customer's rights arising from the Contract of Carriage.

1. An Empty Leg is a repositioning or return flight segment dependent on the Operator's underlying primary carriage, with an increased likelihood of change, cancellation or rerouting due to reasons related to the operation of such primary carriage. The Customer acknowledges the increased operational uncertainty of Empty Leg flights, including their dependence on the underlying primary carriage.

2. If an Empty Leg is not performed for reasons related to the underlying primary carriage or operational reasons, the Customer shall be entitled to choose either a suitable alternative offer or a refund of the price paid for the unperformed flight. A suitable alternative shall mean substitute carriage of comparable class and capacity on the same day or within the nearest reasonable time window, potentially with departure from or arrival at a reasonably accessible alternative airport, all without surcharge. The choice shall rest with the Customer. Any refund shall be made to the original payment method, without fees and in the payment currency, without undue delay and no later than three (3) business days from the date on which the Customer is notified of the non-performance. Where only part of the itinerary has been performed, a proportional part of the price shall be refunded. The proportional amount shall be determined based on the price of the affected Segments stated in the Booking Confirmation or, if not stated, based on the proportion of planned block hours. Refunds shall not be reduced by items that were not provided.

3. The Customer acknowledges that, by their nature, Empty Leg flights are more frequently subject to refunds of the price already paid due to changes in the underlying primary carriage or operational reasons on the part of the Operator. In such cases, the Broker shall ensure the refund of the paid price to the extent set out in paragraph 2 of this Article or the transfer of the relevant amount from the Operator to the Customer. This shall not affect the Customer's rights against the Operator under the Contract of Carriage.

1. No later than forty-eight (48) hours prior to departure, the Customer shall provide the identification details of all passengers (including travel document details), information on baggage and all special requirements (assistance, unaccompanied minors, animals, dangerous goods, sports equipment etc.).

2. Limits on the number, dimensions and weight of baggage are determined by the Operator according to the aircraft type. The carriage of dangerous goods and animals is subject to the Operator's rules and the legal regulations of the destination. Failure to declare such items may result in refusal of carriage and costs borne by the Customer. Oversized or atypical baggage must be declared in advance and may be refused or charged as Additional Costs pursuant to these GTC.

3. Failure to provide required data or provision of incorrect data may result in refusal of carriage without entitlement to compensation. The Customer shall bear any costs and penalties arising therefrom.

4. Any request for the carriage of an animal must be notified no later than forty-eight (48) hours prior to departure and confirmed in the Booking Confirmation.

5. The carriage of animals is subject to the Operator's rules, the regulations of the state of departure, arrival and transit, and airport regulations. The Customer shall ensure all required documentation (vaccinations, microchip, passport, permits etc.).

6. The number, size and placement of animals (cabin or cargo) shall be subject to the Operator's approval. Approved transport containers and additional measures may be required.

7. Costs associated with the carriage of animals (including cleaning, interior damage and special handling) constitute Additional Costs pursuant to Art. V of these GTC. An undeclared animal may constitute grounds for refusal of carriage without refund.

1. The Customer is responsible for the validity of travel documents, visas, health certificates and compliance with entry requirements of destination states for all passengers and animals.

2. The Customer confirms compliance with applicable sanctions, export control and anti-money laundering regulations and undertakes to provide necessary cooperation for verification purposes.

1. The Broker shall be liable for exercising due care in the provision of brokerage services and for proper performance of its contractual obligations. Liability for performance of the air carriage, the condition and operation of the aircraft, crew, delays, cancellations or rerouting rests with the Operator pursuant to the Contract of Carriage and applicable regulations.

2. The Broker shall be liable only for actual damage directly caused by breach of its obligations under the brokerage agreement or by negligent selection of the Operator. Compensation for lost profit and consequential or punitive damages shall apply only where permitted by law. In relation to consumer Customers, such exclusions shall apply only to the extent permitted by mandatory consumer protection laws.

3. The overall liability of the Broker for all claims arising from a single reservation is limited to CZK 125,000 or EUR 5,000. This limitation shall apply exclusively where the Customer acts as a business entity. The limitation of liability shall never apply to damage caused intentionally or by gross negligence, to injury to life or health, to interference with natural personal rights, or where prohibited by law. The Customer's rights against the Operator under the Operator's conditions of carriage and applicable regulations shall remain unaffected.

4. The Broker shall not be liable for damage arising from incorrect, incomplete or false information provided by the Customer or from the Customer's failure to follow instructions or provide required cooperation.

5. The Broker shall not be obliged to compensate damage if it proves that the damage could not have been prevented even with all efforts reasonably required, including cases of vis maior.

6. All claims related to the performance of air carriage shall be pressed by the Customer directly against the Operator in accordance with the Operator's conditions of carriage and applicable legal regulations.

7. The Broker maintains insurance coverage appropriate to the nature of its services. This shall not affect the limitation of liability under this Art. or the Customer's rights against the Operator under the Contract of Carriage.

1. The Broker shall not be liable for delay caused by extraordinary, unforeseeable and unavoidable obstacles beyond its control, including war, terrorism, strikes, natural disasters, adverse meteorological conditions affecting flight operations, epidemics, decisions of public authorities, airport or airspace closures, failures of IT service providers and similar events, provided that the Broker proves that the damage could not have been prevented even with all efforts reasonably required.

1. The Broker acts as a data administrator of the Customer's and passengers' personal data to the extent necessary for the conclusion and performance of the brokerage agreement and related communication. The Operator acts as an independent data controller and the processing of personal data by the Operator is governed by its own data protection policies.

2. The Broker processes personal data for the purpose of concluding and performing the contract and for pre-flight and post-flight communication pursuant to Article 6 (1) (b) of Regulation (EU) 2016/679 (GDPR). Where required by law, in particular aviation, security, sanctions/AML and tax regulations, processing is carried out pursuant to Article 6 (1) (c) GDPR. For fraud prevention and enforcement of claims, data may be processed on the basis of the Broker's legitimate interest pursuant to Article 6 (1) (f) GDPR, against which the data subject may raise an objection. Special categories of data (e.g. health data for assistance) shall be processed only with the explicit consent of the data subject pursuant to Article 9 (2) (a) GDPR.

3. Personal data may be transferred to the Operator, airports, handling providers, security and border authorities and other necessary suppliers (including IT and payment service providers). For flights outside the EEA, transfers to third countries may occur.

4. The Broker retains personal data for the duration of the contractual relationship and thereafter for the period necessary to protect rights and comply with legal obligations, typically for the applicable limitation and record-keeping periods.

5. Data subjects have the right of access, rectification, deletion, restriction of processing, objection to processing, data transferability and the right to lodge a complaint with a supervisory authority. Requests shall be submitted in writing to the e-mail address stated in the header of these GTC, or via the Broker's data mailbox or by post to its registered office. The Broker shall respond without undue delay and no later than one (1) month from receipt; this period may be extended by two (2) months for complex or numerous requests, with notification within one (1) month. The Broker may request reasonable verification of identity of the subject. Requests are processed free of charge; a fee may be charged only for unfounded or excessive requests. Erasure or restriction shall not apply where data must be retained under law or for the establishment, exercise or defence of legal claims. Data transferability applies only to data provided by the Customer and processed by automated means on the basis of a contract or consent. Objections to processing based on legitimate interest may be lodged at any time; unless overriding legitimate grounds prevail, processing for that purpose shall cease. Consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal. The supervisory authority is the Czech Data Protection Authority. The objection may be filed with the supervisory authority, or preferentially with the Broker.

6. The Broker may engage processors, in particular IT and accounting service providers, on the basis of agreements complying with Article 28 GDPR.

7. Where the Customer provides personal data of other passengers, the Customer confirms having authority to do so and shall ensure that such persons are informed of this Article and the applicable data processing principles.

1. Complaints relating to the brokerage process shall be submitted to the Broker.

2. Claims arising from the performance of air carriage shall be asserted against the Operator in accordance with the Operator's conditions of carriage and applicable regulations.

3. The Broker shall provide reasonable assistance in the handling of such claims.

1. Where the Customer is a consumer within the meaning of § 419 of the Czech Civil Code (Act no. 89/2012 Coll.), the Customer acknowledges that for contracts concluded at a distance, the right of withdrawal within fourteen (14) days pursuant to § 1829 (1) of the Czech Civil Code does not apply, due to the statutory exception under § 1837 (j) of the Czech Civil Code for transport and leisure services provided on a specified date. Cancellation of a reservation is therefore governed exclusively by the cancellation terms set out in Art. IX of these GTC.

2. If a dispute between a consumer Customer and the Broker cannot be resolved amicably, the Customer is entitled to use alternative dispute resolution pursuant to § 20d to § 20h of Act No. 634/1992 Coll., on Consumer Protection.

3. The competent authority for alternative dispute resolution is the Czech Trade Inspection Authority (ČOI).

1. Contractual communication shall be conducted electronically by e-mail, platform or data mailbox.

2. An e-mail shall be deemed delivered at the moment it is delivered to the recipient's data space and is available for download. Delivery to a data mailbox occurs on the day the message is made available to the recipient. Where the recipient fails to read an e-mail for reasons on their side, it shall be deemed delivered on the day of sending, and the time limits under these GTC shall commence on that day unless stated otherwise.

1. These GTC constitute the entire agreement governing the brokerage terms and replace all prior arrangements relating to the same subject matter.

2. Individual agreements set out in the Booking Confirmation shall prevail over these GTC.

3. The Broker is entitled to amend these GTC with notice given at least seven (7) days prior to their effective date; amendments shall apply only to offers and contracts concluded after the effective date of the amended version.

4. The Customer is not entitled to assign rights or obligations under these GTC without the prior consent of the Broker.

5. These GTC are drawn up in Czech (VOP) and English language (GTC) where the Czech version shall prevail in case of any language discrepancy.